Guarantee of Satisfaction

Upward Promotions Plus stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Upward Promotions Plus products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

Upward Promotions Plus takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer, as well as errors in proofs that are approved by customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type, color selections, or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Upward Promotions Plus is not responsible for customer provided items/garments. No returns or refunds on personalized items.